Vyzera Home Care Privacy Policy
PRIVACY POLICY
Effective Date: September 7, 2026
Last Updated: September 7, 2026
Vyzera Home Care, LLC (“Vyzera,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through www.vyzera.com, our online forms, consultation-scheduling tools, and related online interactions.
This Privacy Policy applies primarily to information collected through our website and related online services. Information maintained as part of an established client's care record may also be governed by additional federal and Maryland confidentiality, medical-record, and Residential Service Agency requirements.
1. Information We May Collect
Depending on how you interact with Vyzera, we may collect the following categories of information.
Information You Provide Directly
This may include:
Name
Email address
Telephone number
Mailing address
Information submitted through contact or inquiry forms
Information provided when scheduling a consultation
The name or relationship of the person for whom you are seeking care
General information about home-care needs or concerns
Communications you send to Vyzera
Information submitted in connection with employment inquiries or applications
Other information you voluntarily provide
Information Related to Care Inquiries
When you contact Vyzera regarding services for yourself or another person, you may voluntarily provide information related to that person's care needs.
Please do not submit detailed medical records, Social Security numbers, financial account information, passwords, or other highly sensitive information through a general website form, ordinary email, or consultation-booking form unless Vyzera specifically instructs you to do so through an appropriate method.
If additional health or care information is needed to evaluate or provide services, Vyzera may request that information separately and handle it according to applicable law and company policies.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website platform or related service providers, such as:
Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages visited
Approximate location derived from IP address
Referring website
Date and time of access
Website interaction information
We may also use cookies or similar technologies for website functionality, security, performance, and analytics.
2. How We Use Information
Vyzera may use personal information for legitimate business purposes, including to:
Respond to inquiries
Schedule and conduct consultations
Communicate with prospective clients and family representatives
Determine whether Vyzera's services may be appropriate
Develop or administer requested services
Provide customer service
Maintain business and client records
Process employment inquiries or applications
Improve website functionality and visitor experience
Monitor website performance and security
Protect against fraud, misuse, or security threats
Comply with licensing, regulatory, legal, and recordkeeping requirements
Establish, exercise, or defend legal rights
Carry out other purposes disclosed when information is collected
Vyzera seeks to collect only information reasonably appropriate for the purpose for which it is requested.
3. Sensitive and Health-Related Information
Some information relating to a person's health, disability, care needs, or condition may be considered sensitive information under applicable law.
Vyzera does not sell sensitive personal information.
When health-related or other sensitive information is necessary to provide requested services, Vyzera intends to use and disclose such information only for appropriate business, care, legal, regulatory, or operational purposes and in accordance with applicable law.
Maryland law requires Residential Service Agencies to maintain privacy and confidentiality of covered client records and to safeguard record information against unauthorized use or disclosure.
4. How We May Share Information
Vyzera does not sell personal information for monetary consideration.
We may disclose information when reasonably necessary to organizations or individuals that assist us in operating our business, including service providers that perform functions such as:
Website hosting
Scheduling
Email and communications
Information technology
Data storage
Website analytics
Professional services
Business administration
These providers receive information only as appropriate for the services they perform and are subject to their own legal and contractual obligations.
Information may also be disclosed:
At your direction or with your authorization
To an authorized family member, representative, guardian, or other person as permitted by law
When required by law, regulation, subpoena, court order, or lawful governmental request
To protect the safety, rights, property, or security of Vyzera, our clients, website users, or others
In connection with a business reorganization, merger, acquisition, financing, or transfer of assets, subject to applicable law
Vyzera does not intend to use information submitted through care inquiries for unrelated targeted advertising.
5. Google Calendar and Google Meet
Vyzera uses Google services to allow prospective clients and families to schedule virtual consultations.
When you select Schedule a Complimentary Virtual Care Consultation, you may be directed to a Google-hosted scheduling page. Information submitted through that service may be processed by Google in accordance with Google's applicable terms and privacy practices.
Appointments may include Google Meet video-conferencing information.
You should review Google's privacy practices before submitting information through its services.
Vyzera recommends limiting information entered into the initial appointment form to information reasonably necessary to schedule and prepare for the consultation.
6. Squarespace and Other Third-Party Services
The Vyzera website is hosted using Squarespace and may rely on Squarespace or other service providers for website operation, security, analytics, forms, cookies, or related functionality.
Third-party services may collect information independently according to their own privacy policies and terms.
Vyzera is not responsible for the independent privacy practices of websites or services that we do not control.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Enable website functionality
Maintain security
Understand how visitors use the site
Measure website performance
Remember certain visitor preferences
Your browser may allow you to block or delete cookies. Disabling some cookies may affect website functionality.
Where required by applicable law, Vyzera will provide appropriate choices concerning nonessential cookies or similar technologies.
8. Data Retention
Vyzera retains personal information for only as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, resolve disputes, enforce agreements, or comply with legal and regulatory requirements.
Client records are retained in accordance with applicable Maryland Residential Service Agency, medical-record, and other legal requirements.
9. Information Security
Vyzera uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain.
However, no Internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure.
For this reason, please avoid sending highly sensitive information through ordinary email or unsecured website forms.
10. Maryland Privacy Rights
Maryland residents may have privacy rights under the Maryland Online Data Privacy Act (MODPA) when that law applies to Vyzera or to the particular processing activity.
Those rights may include the right to:
Confirm whether personal data is being processed
Access personal data
Correct inaccurate personal data
Request deletion of qualifying personal data
Obtain a portable copy of certain personal data
Obtain information regarding categories of third parties to whom personal data has been disclosed
Opt out of qualifying targeted advertising, sale of personal data, or certain automated profiling
Exercise rights without unlawful discrimination
Certain rights are subject to exceptions and verification requirements under applicable law.
Submitting a Privacy Request
To make a privacy request, contact:
Vyzera Home Care, LLC
Email: info@vyzera.com
Phone: 667-755-1979
Mail: 7135 Minstrel Way, Suite 204, Columbia, Maryland 21045
Please include enough information for us to understand your request and, where appropriate, reasonably verify your identity.
Do not send copies of Social Security cards, passports, financial-account credentials, or similar sensitive documents unless Vyzera specifically requests an appropriate verification method.
If applicable law requires Vyzera to provide an appeal process and your qualifying privacy request is denied, you may request an appeal using the same contact information and writing “Privacy Appeal” in the subject line.
Nothing in this Privacy Policy limits rights that cannot lawfully be waived.
11. Children's Privacy
The Vyzera website is intended primarily for adults seeking information about home-care services or employment.
We do not knowingly collect personal information online from children for marketing purposes.
If you believe a child has submitted personal information through our website without appropriate authorization, contact us at info@vyzera.com.
12. Employment Information
Information submitted in connection with employment, caregiver recruitment, or job applications may be used to evaluate qualifications, communicate with applicants, conduct appropriate screening, satisfy legal or regulatory obligations, and administer the hiring process.
Certain privacy laws distinguish employment information from consumer information, and different legal requirements may apply.
13. Links to Other Websites
Our website may contain links to websites operated by third parties.
Vyzera does not control those websites and is not responsible for their content, security, availability, or privacy practices.
We encourage visitors to review the privacy policies of third-party websites before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.
When material changes are made, the revised policy will be posted on this page with an updated Last Updated date.
15. Contact Us
Questions about this Privacy Policy or Vyzera's privacy practices may be directed to:
Vyzera Home Care, LLC
7135 Minstrel Way, Suite 204
Columbia, Maryland 21045
Phone: 667-755-1979
Email: info@vyzera.com
Website:www.vyzera.com